When was the last time you spoke with a customer service representative who made you feel valued and appreciated? Last week? Last month? Last year?
If you’re like most people, you’ll agree that phenomenal customer service is almost as rare as a winning lottery ticket. It’s more common to feel like a burden to a business than the reason for their success.
Here at OfficeSource®, we believe our customers deserve better! We also believe every company should view customer service as the single most important aspect of business.
Customer Service Should Be Priority #1 For Any Business
According to a new Accenture Strategy Study, 52 percent of consumers have switched providers in the past year due to poor customer service. The study reported that banks, retailers, and cable and satellite television providers are the worst offenders. It also found that 45 percent of consumers would be willing to pay higher prices if customer service was excellent.
These are remarkable statistics, but we at OfficeSource® are not the least bit surprised by them! What follows are a few of our tenets of customer service. If you own a business, we’d like to encourage you to include them in your customer service tenets as well.
This is possibly the most important aspect to customer service, because all the others stem from it. We do all we can to put ourselves in your shoes. We know your needs are important, and we treat every customer service call as a top priority. We do not view you as an “expense” that needs to be outsourced. Rather, we view you as an important individual who looks to us to meet your office furniture needs.
The Accenture Strategy study revealed that 61 percent of consumers want customer service to be faster. But we don’t need a study to tell us this! When you come to us with a need, we don’t put your requests in a queue or wait till a more convenient time to serve your needs. Rather, we believe in operating with a sense of urgency with all our customers.
83 percent of customers reported that if companies could provide better-quality live customer service, it would have impacted their decision to switch providers. When you contact OfficeSource® for help, you’ll talk to an authentic, live customer service representative who works directly for our company. And no one will read to you from a script!
The Accenture Strategy study reports that 73 percent of consumers want customer service to be easier and more convenient. That’s why we give you easy access to our customer service help, with no long-winded phone prompts to go through. Contact us quickly and easily with the following email and phone number!
Your Customer Service Is a Reflection Of Your Entire Organization!
It has been said that customer service is the new marketing. Good customer service can give your company a competitive edge, bolster your brand, and create customer loyalty.
We at OfficeSource® believe that the people in your customer service department are a direct reflection of your organization. If you haven’t focused on your company’s customer service lately, now is the time! The satisfaction of your customers, and the health of your business, depends on it.